If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!
Well, I’ve decided to take my own advice and give my business a ruthlessly critical look. In doing so I realized that:
There was no way in hell I was going to meet my Jan-Feb deadline.
You see, my product was originally going to be an all-in-one contact center for e-commerce. It was going to include live-chat, email, ticketing, web-forms, etc.
Instead of pushing back version 1 until all of those features are added, I’ve decided to break the application up, to focus on one part at a time.
So for now all my attention is going towards making a great live chat product, with a great API (thanks for the advice Ian).
And now that I’ve removed all of my mockups for those extra features, It’s amazing how the whole app has tightened up.
3 comments ↓
No problem. I think it’s a smart move. When I was looking at building chatspot the main reason I didn’t do it as part of HelpSpot was that the biggest part of the live chat market is in sales. If you have all that other IT oriented stuff in your live chat program you’re going to scare off the sales folks who want to use it and that’s going to be your biggest market.
That’s a good point, Ian.
What is it about developers that makes us want to throw in everything but the kitchen sink?
I am continually amazed by the extent to which you know how to do this stuff. wow.
Leave a Comment