A little teaser

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I’ve been working a lot on the front end for my live chat application lately. Because chat requires javascript, we’re really taking it all the way and doing a completely dynamic control panel. It’s coming along really well.

This screen shot also hints at two of our more exciting features, triggers and “pre-qualifying.” (I know - I need some snazzier names).

Triggers let you use javascript to send messages to the chat backed. Did your customer just back out of the checkout screen? With triggers, the operator can see this, and offer assistance.

Even cooler, is the pre-qualifying system. The stars you see in the screenshot, as well as a bunch of other graphics not shown, give the chat operator an at-a-glance view of the customer’s interest. It’s like google analytics for a single person. Once you know that a customer’s interest level is high, then you can enroll them in special offers.

Pretty neat, huh?